Shipping Policy

Thank you for shopping with Jo's PokeStop. We are an online-only Canadian trading card retailer fulfilling orders from the Barrie, Ontario area.

Order Processing

Orders may take up to 3–5 business days to process before shipment. Business days do not include weekends or statutory holidays.

During new product releases, promotions, holidays, or periods of high order volume, processing may take longer. Any significant delays will be communicated when possible.

Shipping Destinations

Jo's PokeStop currently ships to:

• Canada
• United States
• Most European countries
• Australia

Available shipping methods and rates depend on the destination and will be displayed at checkout.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on the destination, package size, weight, and available shipping service.

Canadian orders of $300 CAD or more are eligible for free shipping, where available.

Free shipping applies to eligible Canadian orders only unless otherwise specifically stated on our website.

Delivery Times

Estimated delivery times shown at checkout begin after the order has been processed and transferred to the shipping carrier.

Delivery estimates are not guaranteed. Carrier delays, weather, customs processing, holidays, and other circumstances outside of Jo's PokeStop's control may affect delivery times.

Tracking

When tracking is included with the selected shipping service, tracking information will be provided after the order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

International Orders

Customers outside Canada are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country.

International shipments may experience additional delays due to customs processing. Jo's PokeStop does not control customs processing times or charges imposed by foreign authorities or shipping carriers.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us at support@jopokestop.ca as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost or Damaged Shipments

If your order arrives damaged or you believe your shipment has been lost in transit, please contact us at support@jopokestop.ca with your order number and details of the issue.

For damaged shipments, please keep the product and original shipping packaging and provide photographs so we can review the issue and, where appropriate, assist with a carrier claim or other resolution.

Pre-Orders

Orders containing pre-order products will be shipped according to the expected availability of those products unless otherwise stated on the product page.

Manufacturer and distributor release dates are estimates and may change. Delays to a pre-order release date are outside Jo's PokeStop's control.

Contact Us

For questions about shipping or an existing order, contact:

Jo's PokeStop
Email: support@jopokestop.ca
Phone: 705-791-4027
Ontario, Canada