Refund policy

Return & Refund Policy

All Sales Are Final

Due to the nature of trading cards and collectible products, all sales are final. Jo’s PokeStop does not accept returns or exchanges for change of mind, unwanted items, or changes in the market value of collectible products.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at support@jopokestop.ca as soon as possible after delivery.

Please include your order number, a description of the issue, and photos of the item and shipping packaging. We will review the issue and, when appropriate, arrange a replacement, return, or refund.

Please do not send products back without contacting us first. Any return must be authorized by Jo’s PokeStop.

Order Cancellations

If you need to cancel an order before it has shipped, please contact us as soon as possible.

Approved cancellations may be subject to a 6% cancellation fee to cover non-refundable payment processing and transaction costs.

Once an order has shipped, it cannot be cancelled.

Pre-Orders

Pre-orders are subject to the same cancellation and refund conditions unless otherwise stated on the product page. Release dates provided for pre-order products are estimates and may change due to manufacturer or distributor delays.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to appear. Your bank or credit card provider may require additional processing time.

Original shipping charges are non-refundable unless the refund results from an error by Jo’s PokeStop or an approved damaged/defective order claim.

Questions

For questions about an order, return, cancellation, or refund, contact:

Jo’s PokeStop
Email: support@jopokestop.ca
Phone: 705-791-4027
Ontario, Canada